Shipping Policy
Thank you for shopping with Pzaz Jewellery. Please read the information below regarding our shipping process.
Processing Time: All items are carefully hand made here, prepared and packaged. Orders are typically processed within 1–3 business days, unless otherwise stated on the product page.
Shipping Locations:
We currently ship:
Within the United Kingdom
International shipping may be available on selected items (where stated)
Delivery Times :Estimated delivery times (after dispatch):
UK: 2–5 business days
International: Delivery times vary by destination
Please note that delivery times are estimates and may be affected by postal delays beyond our control.
Shipping Costs: Shipping costs are calculated at checkout and are based on your location and order size.
Order Tracking: Where available, tracking information will be provided once your order has been dispatched.
Customs & Duties (International Orders)
For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply in their country.
Lost or Delayed Orders, If your order has not arrived within the expected timeframe, please contact us and we will do our best to assist.
Contact Us For any shipping questions, please contact:Email: pzaz.jewellery@gmail.com
Refunds & Returns Policy –Pzaz Jewellery
At Pzaz Jewellery, we want you to be completely satisfied with your purchase.
If for any reason you’re not happy with an item, please read the following policy carefully.
Returns :You may return unused, unworn items within 14 days of delivery for a refund.
Items must be returned in their original condition and packaging.
Jewellery must not show signs of wear, damage, or alteration.
Personalised items are non-refundable.
Refunds: Once we receive your returned item and inspect it, we will notify you of the refund decision.
If approved, your refund will be issued to the original method of payment within 5–10 business days.
Shipping charges are non-refundable, unless the item is faulty.
Personalised items are non-refundable.
Faulty or Incorrect Items: If your order arrives damaged, defective, or not as described, please contact us within 7 days of delivery with photos and details.
We will replace the item or issue a full refund including return shipping costs.
How to Return an Item
Email us at pzaz.jewellery@gmail.com with your order number.
We will reply with return instructions.
Pack the item securely and ship it back using a tracked service.
You are responsible for return shipping costs unless the item is faulty or incorrect.
Time Limits
Returns must be initiated within 14 days of delivery.
We reserve the right to refuse returns received after this period.
Questions?
If you have any questions about returns or refunds, please contact us: pzaz.jewellery@gmail.com
Monday – Friday, 9:00am – 5:00pm (UK time)
